Preparation
Preparation begins only after an accepted quote and cleared payment. Product mix, labeling, palletization, destination requirements, and allocation size determine the written preparation estimate supplied with the order.
Shipping & returns
Operational terms without hidden assumptions.
Preparation, shipping treatment, delivery estimates, damage claims, returns, and warranty coverage are confirmed against the exact approved order.
Last updated September 14, 2026Delivery estimates
Transit windows are quoted by destination and carrier. They are estimates rather than guarantees and remain subject to carrier capacity, routing, weather, appointment availability, and events outside reasonable control.
Shipping by accepted quote
Freight, parcel, special handling, remote-area, international, customs, marketplace-preparation, and appointment charges are included only when stated in the accepted quote. No tier creates an automatic shipping promise.
FBA and third-party destinations
Approved orders may ship to Amazon FBA or an established third-party warehouse. The buyer must provide accurate destination, FNSKU, carton, appointment, and routing information before preparation. Extra labeling or compliance work must be confirmed in writing.
Damage, shortages, or incorrect items
Visible carrier damage, shortages, or incorrect items must be reported within 48 hours of delivery. Claims must include the application or order reference, carton labels, item counts, and clear photographs. Missing or late evidence may prevent carrier or fulfillment review.
Returns
Wholesale orders are final sale except verified carrier damage, shipment shortage, incorrect fulfillment, or another exception expressly stated in the accepted wholesale agreement. Do not return inventory without written authorization and return instructions.
Warranty
Warranty coverage, if applicable, is specified by SKU in the accepted quote, invoice, or product documentation. Coverage does not automatically include installation damage, misuse, alteration, normal wear, or cosmetic variation.
Account-specific terms
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